Candle Care

Is your candle throwing a tantrum? Don't fret! Discover simple solutions below to common candle woes. 

Noticing black marks near your candles? That's soot, and we can help you reduce it:

  • Make sure to trim your wicks to 1/4'' before each lighting you're of candle each time. 
  • If you are still experiencing excess sooting, please trim your wick to 1/8’’
  • Move candle away from any vents, fans, or air drafts
  • Make sure you are not burning your candle longer than the recommended time of 3-4 hours
*If you are experiencing excess soot and these suggestions are not working, discontinue use and contact us.

    Cracked candle:

    • Make sure your wicks are trimmed to ¼’’ before each lighting
    • Make sure your wicks are centered at all times
    • Do not exceed the recommended burn time of 3-4 hours
    • Avoid drafts as they can cause wicks to veer off center, which can lead to glass overheating
    * Special Tip use a nail clipper to cut your wick for best results, you can also buy a trimmer on various marketplaces such as amazon.
    • *Discontinue use if wick clips are exposed or if there is only ¼’’ of wax left in your candle vessel. 
    Candle not burning evenly? That's called tunneling! Discover why it happens and how to prevent it:
    • Tunneling is more apparent in the initial burn of the candle. Please burn your candle 2-3 times and make sure each burn time is in increments of 3-4 hours to allow wax to pool around the edges of the candle.
    • If tunneling is still apparent, proceed to burn in 3-4 increments until candle self-corrects.

    Additional tips:

    Use a candle snuffer: This extinguishes the flame without blowing, which can stir up soot and disrupt the melt pool.
    Don't relight extinguished candles immediately: Let the wax cool completely before relighting to prevent uneven melting.
    Try a handheld blow dryer: If you notice tunneling starting, you can use a blow dryer on low heat to gently melt the sides of the tunnel and create a more even surface.

     Are you experiencing wick issues and inconsistent burns:

    • extinguish your candle and ensure the wicks are completely extinguished. Use a paper towel to absorb some of the wax near the wicks of the candle. Safely dispose of the paper towel and ensure no debris is left in the wax. Relight your candle and note if the candle begins burning properly
    • Please contact us at if you have tried these suggestions and your candle will still not remain lit.