Frequently Asked Questions:

 

DO YOU HAVE A STORE LOCATION? 
  • Unfortunately, at this time we do not have a physical store. Currently, are majority online based.
CAN I MAKE CHANGES TO AN ORDER?
  • If you need to change or cancel your order, please contact us immediately. As we generally process orders within 1 business day. Once your order has processed your order, we will be unable to make any changes.
DO YOU OFFER CUSTOM ORDERS?
  • Yes, we do! Please, email us your vision to pottillo.co@gmail.com. Our turnaround time to have order completed and to you is currently roughly 30 days. 
WHEN WILL MY ORDER SHIP?
  • Most orders ship within 3-5 business days. Shipping times may vary due to availability of merchandise. Our current shipping day is Saturday and Wednesday.
  • Please allow 1-2 days for processing and 3-5 additional business days for your order to be shipped and delivered.